Use cases

What you build with Golem

Golem is the durable agent runtime. From per-user AI agents to multi-step business workflows, here's what it's built to run — and the architectural reasons why.

AI agents

Featured agent use cases

Customer support agents

A durable agent per conversation that survives crashes, redeploys, and migrations — held open for hours or days across chat, email, voice, and ticketing.

Examples

Support triage agent that resolves common tickets and escalates the rest
E-commerce concierge handling refunds, shipping status, and order changes
SRE incident copilot that triages alerts, runs playbooks, and pages humans
Per-conversation chatbot for SaaS customer success and onboarding

Coding & dev agents

Agents that read, write, test, and ship code — running for hours, executing untrusted AI output, pausing and replaying without losing plan state.

Examples

Autonomous PR agent that reviews code and proposes fixes
Prompt-to-application builder spinning up backend and frontend together
Legacy-code modernization across COBOL, ABAP, and APEX targets
CI/CD remediation agent that diagnoses failures and proposes patches

Internal data copilots

Agents inside an enterprise system of record, where multi-hour reasoning, durable RAG ingestion, and per-user permissions break naive implementations.

Examples

HR / recruiting copilot searching profiles and drafting outreach
FP&A planning copilot with NL-to-SQL across financial systems
Internal docs and knowledge agent grounded in wiki and tickets
Investment-research agent over filings, reports, and analyst notes

Per-user agent fleets

One durable instance per user, tenant, or device — millions of stateful agents that must be cheap, isolated, and individually addressable at scale.

Examples

Per-cardholder recommendation agents across millions of customers in finance
Per-tenant AI agents inside a multi-tenant SaaS product
Per-device operators for IoT fleets — homes, vehicles, sensors
Per-property concierge in real-estate or hospitality at scale

Regulated & on-prem agents

Agents in healthcare, finance, and government — running for days in your VPC or on-prem, with audit replay, tenant isolation, and language flexibility.

Examples

Healthcare claim review and medical-necessity decisioning agents
Mortgage underwriting workflow with policy checks and human adjudication
Financial-crime investigation across multi-agent A2A workflows
FedRAMP-, HIPAA-, GDPR-compliant document processing on customer infra

Voice & chat agents

Agents inside real-time channels — voice, chat, and in-product copilots — streaming turn-by-turn while conversations persist across days and redeploys.

Examples

AI receptionist taking inbound calls 24/7 for service businesses
Slack and Discord bots with multi-turn memory across days
In-product voice copilots streaming over WebRTC with low latency
WhatsApp-based booking and customer-engagement agents for SMBs

Classic durable execution

Not just agents — any workflow that has to survive

Overview

The workflows that have to finish — even through restarts, retries, and outages. Multi-step workflows that span days, payment flows that have to either fully complete or fully roll back, scheduled jobs that have to run on time even through crashes. It predates the agent era, and on Golem, the same runtime that runs your agents runs it just as well.

Examples

Charge a card, update the ledger, send the receipt — all-or-nothing, even through crashes
Subscription billing engines with retries, dunning, and proration
Cron-driven pipelines replacing Celery, BullMQ, Sidekiq, Step Functions
Webhook reconciliation across systems with different ordering semantics

Why Golem

Durability is the primitive — no opt-in, no manual checkpoints
No effect ever fires twice — retries don't double-charge
Long-running natively — multi-day workflows, no serverless timeout
Same runtime as your agents — one cluster, one operations surface

Crash your first agent in five minutes.
Watch it come back.

Scaffold a durable agent, run it locally, kill the process at any line, and watch it resume exactly where it stopped.

# Install: download from github.com/golemcloud/golem/releases
golem new --template ts --component-name example:counter --yes my-agent
cd my-agent && golem build
golem repl

Get started → Read the docs View on GitHub

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